We offer free international worldwide shipping. Please, note, the shipping might take up to 30 days depending on the destination country. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you. All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Deliveries are made from 10 AM to 8 PM on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tonka Gallery is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS, and EXCHANGES
We do not accept returns. In the event that your artwork arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the artwork’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.